About Us

 

Vivarchie Equestrian is a family owned South Australian business owned by Paige and Kathy Lovell. We pride ourselves in offering quality horse and rider wear at affordable prices. If we don't use it, love it and trust it then we wont sell it. 

Vivarchie Equestrian is inspired by our heart horse Verondina Vivarchie, you are likely to see him featured a lot in different advertisments. 



Shipping:

Shipping is charged at a flat rate of $10

Return Policy:

If you would like to Return your item please see our policy below;

We will accept returns on faulty items within 30 days of receipt of your shipment, it must be in the original unused condition in the original packaging including tags. Original shipping charges are non-refundable, you are responsible for return shipping costs. We will not refund free gifts or promotional items.


To organise a return of a faulty item please send us an email through the contact us page, please include your order number, email address and contact number. We will then get back to you with a return shipping address.
Once you have contacted us and your return item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will then notify you the approval or rejection of your refund. If you are approved, then your refund will be processed within 10 business days. 

If you still have any questions please feel free to contact us

What is a pre-order?
A Pre-Order is the term that is used when an item is currently out of stock or waiting on arrival of the stocks, but will arrive back in stock within a certain timeframe. The estimated date of delivery is usually stated under the description of a pre-order product, please make sure to read the eta. If the eta is not stated and you need to item by a certain date please contact us.

No change of mind refunds unless agreed with us directly

Shipping:
Orders are shipped within 4 days of payment being received, except for orders containing pre-orders. Orders containing pre orders are shipped as soon as stocks arrive. Shipping times may vary due to the availability of merchandise and sale periods

Orders placed on the weekend will not be processed until Monday. Once your order has been dispatched you will receive your order within 2-14 business days Australia wide. In the unlikely event that you have not received your parcel within 14 business days of placing your order please contact us to launch an investigation. 


Please note that we cannot accept responsibility for missing parcels which have been deemed as ‘successfully delivered’ be the courier company.